Registered Massage Therapy
Your health history, assessment findings, treatment plan, treatment notes, and conversations are handled confidentially according to professional and legal requirements.
Confidential Healthcare in Surrey
Your health. Your story. Your privacy.
At Therapy Now, we understand that seeking healthcare can feel personal. Whether you are booking Registered Massage Therapy, Clinical Counselling, Acupuncture, Kinesiology, or Student Massage, your privacy matters.
Our team is committed to providing respectful, confidential care in a welcoming Surrey clinic where you can focus on your health, recovery, and wellbeing.
Important: Confidentiality has professional, legal, ethical, and safety-related limits. Your practitioner will explain any service-specific privacy and confidentiality requirements that apply to your care.
Confidential care at Therapy Now
Personal information handled with care and respect.
Your personal health information may include contact details, health history, assessment findings, treatment notes, appointment information, billing information, and communications related to your care.
Therapy Now collects and uses information needed to provide care, manage appointments, complete billing, communicate with you, and meet professional or legal responsibilities.
Our privacy principles
- ✓Collect only information reasonably needed for care and clinic operations
- ✓Limit access based on professional and administrative responsibilities
- ✓Use secure systems and appropriate safeguards
- ✓Seek consent for information sharing when required
- ✓Follow applicable privacy, professional, and legal requirements
Every service, the same respect
Confidentiality across Therapy Now services.
Privacy practices may vary slightly by profession and service, but every member of the Therapy Now team is expected to handle patient information respectfully and appropriately.
Clinical Counselling
Counselling offers a private setting to discuss personal concerns. Your counsellor will explain confidentiality and the professional or legal exceptions that may apply.
Acupuncture
Your health history, assessment details, treatment information, and personal conversations are managed with care and confidentiality.
Kinesiology
Movement assessments, rehabilitation plans, progress notes, and health information remain private and are handled according to applicable requirements.
Student Massage & Bodywork
Students and bodyworkers are expected to respect patient privacy. When supervision is involved, relevant information may be reviewed appropriately for care and education.
ICBC Care
When ICBC is involved, information needed to support your claim, treatment authorization, billing, or reporting may be shared according to applicable consent and claim requirements.
Your information matters
Privacy built around respect, consent, and trust.
Respect
Every patient deserves dignity, privacy, and respectful communication.
Privacy
Your personal and health information is handled carefully and appropriately.
Consent
Whenever applicable, you decide who may receive information about your care.
Appropriate Collaboration
Information is shared only when appropriate for care, permitted by you, or otherwise legally required.
Why patients trust Therapy Now
A professional clinic designed for comfort and confidence.
Privacy is more than record keeping. It also includes how conversations are handled, how treatment spaces are used, how questions are answered, and how patients are treated throughout the clinic experience.
- ✓Professional healthcare providers
- ✓Private treatment and counselling rooms
- ✓Respectful front desk communication
- ✓Secure appointment and health record systems
- ✓Compassionate, patient-centred care
- ✓Collaboration only when appropriate
Related Therapy Now services
Learn more about care at Therapy Now.
Registered Massage Therapy
Assessment and treatment for pain, tension, injuries, headaches, mobility concerns, and recovery.
Clinical Counselling
Private, compassionate support for stress, anxiety, low mood, trauma, grief, and life transitions.
Acupuncture
Individualized acupuncture care for pain, stress, tension, recovery, and overall wellbeing.
Kinesiology
Movement assessment, active rehabilitation, exercise planning, and support for recovery.
Student Massage & Bodywork
Affordable therapeutic bodywork provided in a respectful clinic environment.
Direct Billing
Learn how eligible extended-health claims and billing information are handled at Therapy Now.
Collaborative Wellness Clinic
Explore Therapy Now’s multidisciplinary services in Newton, Surrey.
Whole-Person Care
Learn how physical health, emotional wellbeing, movement, stress, and recovery may connect.
Therapy Now Home
Return to the Therapy Now homepage and explore services, practitioners, and booking options.
Confidential Care FAQs
Is clinical counselling confidential?
Clinical counselling is confidential, subject to professional, legal, ethical, and safety-related exceptions. Your counsellor will explain these limits at the beginning of care.
Are massage therapy records private?
Yes. Massage therapy records are handled confidentially according to applicable professional, legal, and privacy requirements.
Will other practitioners know why I am at the clinic?
Information is not automatically shared between practitioners. It may be shared when appropriate for your care, with your consent when required, or when otherwise legally permitted or required.
Can my employer access my health records?
Your employer does not automatically have access to your health records. Information would only be provided with appropriate authorization or when otherwise legally required.
Is information shared with ICBC?
When you receive ICBC-related care, information needed for claim administration, billing, treatment authorization, or reporting may be shared according to applicable consent and ICBC requirements.
Can family members receive information about my care?
Information is generally not released to family members without your permission unless disclosure is otherwise permitted or required by law.
Can I request a copy of my records?
You may ask the clinic about access to your records. Access requests are handled according to applicable professional, privacy, and legal requirements.
How is direct billing information handled?
Information needed to submit eligible claims may be shared with the insurer or benefit administrator according to your plan, consent, and applicable requirements.
Are student massage appointments confidential?
Students and bodyworkers are expected to respect patient privacy. When supervision is part of the service, relevant information may be discussed appropriately for care and educational oversight.
Who can I contact with a privacy question?
You can contact Therapy Now directly to ask about clinic privacy practices, records, consent, or how information is used for your care.
Confidential healthcare in Newton, Surrey
Respectful care close to home and daily life.
Therapy Now is located at 240–13711 72 Avenue in Newton, Surrey, across from the Newton Bus Loop. We welcome patients from Newton, West Newton, Fleetwood, Guildford, Panorama, Surrey Central, North Delta, and surrounding communities.
Therapy Now Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Registered Massage Therapy, Clinical Counselling, Acupuncture, Kinesiology, and Student Massage & Bodywork.
Your health deserves a safe and respectful place.
Whether you are seeking counselling, massage therapy, acupuncture, kinesiology, student massage, or collaborative care, you can expect compassionate service and thoughtful handling of your personal information.
