1. General Terms
These Terms & Conditions apply to your use of Therapy Now Wellness Clinic's website, services and communications, including our SMS/text messaging service.
Therapy Now Wellness Clinic provides healthcare and wellness services in Surrey, British Columbia. Services may include Registered Massage Therapy, acupuncture, clinical counselling, kinesiology and active rehabilitation, and student massage.
By using our website, communicating with our clinic, booking an appointment or opting into our SMS messaging service, you agree to the terms that apply to the service or communication you have chosen to use.
2. SMS Messaging Terms
By opting into our SMS messaging service, you agree to receive text messages from Therapy Now Wellness Clinic regarding your appointments, feedback requests and office notifications.
SMS messaging is intended to make communication with our clinic easier and more convenient. The types of messages you receive will depend on your interactions with Therapy Now and the services you use.
By providing your mobile phone number and opting into SMS messaging, you acknowledge and agree to these SMS Terms & Conditions.
3. Types of Messages
Depending on your relationship and interactions with Therapy Now, SMS messages may include:
- Appointment Reminders: Notifications regarding upcoming scheduled appointments.
- Appointment Communications: Messages relating to an appointment you have scheduled, requested or are managing.
- Feedback Requests: Requests for feedback regarding services you received from Therapy Now.
- Office Notifications: Important clinic updates, including changes to operating hours or other relevant clinic information.
- Responses to Your Requests: Text responses when you contact or request information from Therapy Now through SMS.
- Other Authorized Communications: Other messages for which you have provided appropriate consent.
4. Message Frequency
Message frequency varies.
Messages will be sent periodically based on your appointments, requests and interactions with our office. The number of messages you receive may vary depending on the services you use and your communication preferences.
You may receive more messages around the time of an appointment or when you have requested information or assistance from Therapy Now.
5. Message and Data Rates
Message and data rates may apply.
Your mobile carrier may charge you for text messages or data depending on your mobile plan.
Therapy Now does not control the rates charged by your mobile carrier. Please contact your mobile service provider if you have questions about your mobile messaging plan or charges.
6. Privacy Policy
Your privacy is important to us.
Please review the Therapy Now Wellness Clinic Privacy Policy to understand how we collect, use, disclose, protect and manage personal, health, mobile and website information.
The Privacy Policy forms an important part of understanding how your information and mobile communication preferences are handled.
Mobile Opt-in data will not be sold, shared, or rented to third parties for their marketing or promotional purposes.
7. HELP Instructions
If you need assistance with Therapy Now's SMS messaging service, text HELP to:
604-401-0459
You may also call Therapy Now Wellness Clinic at:
You can also contact our team by email at info@therapynow.ca for questions about our messaging service or communication preferences.
8. STOP / Opt-Out Instructions
You can stop receiving SMS messages from Therapy Now at any time.
To opt out of SMS messages, text STOP to:
604-401-0459
After you send STOP, you will receive a final confirmation message, and no further messages will be sent unless you opt back in.
You may also contact Therapy Now directly if you would like to update your communication preferences or withdraw consent for SMS communications.
Please note: Opting out of SMS messages does not prevent you from contacting Therapy Now by telephone, email or other available communication methods.
9. Consent to Receive Messages
By opting into Therapy Now's SMS messaging service, you acknowledge and agree to receive text messages from Therapy Now Wellness Clinic at the mobile phone number you provided.
Your consent to receive SMS messages is not a condition of purchasing healthcare services from Therapy Now.
You may withdraw your consent to SMS communications at any time by replying STOP where supported or by contacting Therapy Now directly.
If you change your mobile phone number, please notify Therapy Now so that your communication information can be updated.
10. Appointment Communications
SMS messages may be used to help manage communications relating to appointments, including reminders, scheduling-related communications, changes and other information associated with an appointment.
You are responsible for providing accurate contact information and notifying Therapy Now if your mobile phone number changes.
SMS messages are provided as a communication convenience. You should not rely solely on SMS messages for information that is critical to your healthcare or safety.
Please avoid sending highly sensitive medical information by SMS unless specifically instructed by your healthcare provider or Therapy Now.
11. Third-Party Services
Therapy Now may use third-party technology and service providers to support appointment scheduling, practice management, SMS messaging, communications, payment processing, website hosting, analytics and other clinic operations.
When you use a third-party service associated with Therapy Now, that service may have its own terms and privacy practices.
Therapy Now may use third-party providers to process information on our behalf when necessary to provide the services or communications you have requested.
These service providers do not receive permission from Therapy Now to use your Mobile Opt-in data for their own marketing or promotional purposes.
We will not sell, share, or rent your Mobile Opt-in data to any third parties for marketing or promotional purposes.
12. Changes to These Terms
Therapy Now may update these Terms & Conditions from time to time to reflect changes to our services, messaging practices, technology, service providers or applicable requirements.
The date shown at the top of this page indicates when these Terms & Conditions were most recently updated.
If material changes are made to our SMS messaging terms, the updated terms will be posted on this page.
13. Contact Therapy Now
If you have questions about these Terms & Conditions, our SMS messaging service or your communication preferences, please contact us.
Therapy Now Wellness Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Canada
Phone:
604-401-0459
Email:
info@therapynow.ca
