SMS Opt-In & Consent
Learn how Therapy Now Wellness Clinic obtains consent to send SMS text messages and what to expect when you choose to receive text communications from our clinic.
This page explains the opt-in requirements, message types, frequency, rates and instructions for managing your SMS preferences.
Important: SMS text messages are sent only when you have provided the required consent through an appropriate opt-in process. Consent is not automatically assumed simply because you provide a telephone number.
1. Why SMS Opt-In Is Required
When a website form requires a patient to provide a telephone number, Therapy Now Wellness Clinic uses a clear consent process for SMS text messaging.
Providing a telephone number by itself does not constitute consent to receive SMS messages. Where SMS messaging is offered, the patient must actively choose to opt in.
This helps ensure that patients understand they are agreeing to receive text messages from Therapy Now Wellness Clinic and are given clear instructions for managing their messaging preferences.
2. SMS Opt-In Checkbox
When SMS consent is collected through a website form, the opt-in checkbox should be placed next to or immediately below the telephone number field.
The checkbox must be unchecked by default. The patient must actively select the checkbox to provide consent.
The SMS consent checkbox should never be pre-selected. Patients must take an affirmative action to opt in to text messaging.
Example of the Opt-In Checkbox
By providing a telephone number and checking "Opt-in to Text Messages" , I consent to be contacted by SMS text messages regarding customer care, account notifications, and delivery notifications. Reply STOP to opt-out of further messaging. Reply HELP for more information. Message frequency may vary. Message and data rates may apply. I agree with the Privacy Policy and Terms and Conditions of Therapy Now Wellness Clinic.
3. Required Opt-In Language
The following language can be used on Therapy Now Wellness Clinic website forms when collecting SMS consent:
Opt-in to Text Messages: By providing a telephone number and checking "Opt-in to Text Messages", I consent to be contacted by SMS text messages regarding customer care, account notifications, and delivery notifications. Reply STOP to opt-out of further messaging. Reply HELP for more information. Message frequency may vary. Message and data rates may apply. I agree with the Privacy Policy and Terms and Conditions of Therapy Now Wellness Clinic.
The opt-in language should appear clearly next to or directly below the SMS consent checkbox so that the patient can understand what they are agreeing to before submitting the form.
4. Phone Number Requirements
The SMS consent requirements depend on whether a telephone number is required to submit the form.
Required Phone Number
If a patient must provide a telephone number in order to submit the form, the SMS opt-in checkbox and consent language should be presented clearly with the form.
Optional Phone Number
If the patient can submit the form without providing a telephone number, the specific SMS opt-in language may not be required for that form when SMS messaging is not being requested.
Best practice: Keep SMS consent separate from simply providing a telephone number. Patients should be able to choose whether they want SMS communications.
5. Types of Messages
Depending on your interactions with Therapy Now Wellness Clinic, SMS messages may include:
- Appointment Reminders: Notifications regarding upcoming appointments.
- Appointment Communications: Messages relating to appointments you have scheduled, requested or are managing.
- Customer Care: Communications relating to your interactions with Therapy Now Wellness Clinic.
- Feedback Requests: Requests for feedback regarding services received from Therapy Now.
- Office Notifications: Relevant clinic updates and notifications.
- Responses to Your Requests: Text responses when you contact Therapy Now through SMS.
6. Message Frequency
Message frequency may vary.
The number of messages you receive depends on your appointments, requests, interactions with Therapy Now Wellness Clinic and the communications you have authorized.
7. Message and Data Rates
Message and data rates may apply.
Your mobile carrier may charge you for text messages or data according to your mobile plan.
Therapy Now Wellness Clinic does not control charges imposed by your mobile carrier.
8. Privacy Policy
Your privacy is important to Therapy Now Wellness Clinic.
Please review our Privacy Policy for information about how we collect, use, disclose, protect and manage personal, health, mobile and website information.
Mobile Opt-in Privacy: We will not sell, share, or rent your Mobile Opt-in data to any third parties for marketing or promotional purposes.
9. Terms & Conditions
SMS messaging is also governed by the Therapy Now Wellness Clinic Terms & Conditions .
The Terms & Conditions explain message types, message frequency, rate disclosures, HELP instructions, STOP instructions, consent requirements and other terms relating to SMS communications.
10. STOP / Opt-Out
You can stop receiving SMS messages from Therapy Now Wellness Clinic at any time.
To opt out of further SMS messaging, reply:
STOP
Send STOP to 604-401-0459 .
After opting out, you will no longer receive SMS messages unless you subsequently provide consent to receive them again.
11. HELP
If you need assistance with Therapy Now Wellness Clinic's SMS messaging service, reply:
HELP
Send HELP to 604-401-0459 .
You may also contact Therapy Now Wellness Clinic by telephone at 604-401-0459 or email info@therapynow.ca .
12. Contact Therapy Now
If you have questions about SMS messaging, the opt-in process or your communication preferences, please contact us.
Therapy Now Wellness Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Canada
Phone:
604-401-0459
Email:
info@therapynow.ca
13. SMS Opt-In Checklist
A compliant SMS opt-in form should make the following clear:
- The SMS checkbox is visible.
- The checkbox is unchecked by default.
- The patient actively selects the checkbox.
- The purpose and types of text messages are explained.
- Message frequency may vary.
- The phrase "Message and data rates may apply" is included.
- STOP instructions are provided.
- HELP instructions are provided.
- The Privacy Policy is linked.
- The Terms & Conditions are linked.
- The patient can understand what they are consenting to before submitting the form.
Remember: Providing a phone number is not the same as opting in to SMS messaging. Where SMS consent is required, the patient should make an affirmative choice by selecting an unchecked opt-in checkbox.
We're here to help.
If you have questions about text messaging, SMS consent or your communication preferences, contact Therapy Now Wellness Clinic.
Therapy Now Wellness Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Newton, Surrey
Phone: 604-401-0459
Email: info@therapynow.ca
