1. Who We Are
Therapy Now Wellness Clinic is a multidisciplinary healthcare and wellness clinic located in Newton, Surrey, British Columbia.
Therapy Now Wellness Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Canada
Phone:
604-401-0459
Email:
info@therapynow.ca
Website:
therapynow.ca
Therapy Now offers services that may include Registered Massage Therapy, acupuncture, kinesiology and active rehabilitation, clinical counselling and student massage.
2. Privacy Laws
Therapy Now handles personal information in accordance with privacy requirements applicable to our operations.
For private-sector organizations operating in British Columbia, this may include British Columbia's Personal Information Protection Act (PIPA).
In certain circumstances, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) or other privacy requirements may also apply, including some situations involving personal information that crosses provincial or national borders.
3. Personal Information We May Collect
Depending on how you interact with Therapy Now, information we may collect can include:
- your name and contact information;
- telephone number and email address;
- appointment information;
- information you provide when communicating with the clinic;
- billing and payment-related information;
- insurance or third-party payer information where applicable;
- health information provided in connection with care;
- consent and intake information;
- communications with the clinic;
- website usage and technical information;
- mobile phone information and SMS communication preferences where you choose to communicate with Therapy Now by text message; and
- other information reasonably required to provide, administer or support services.
4. Health and Clinical Information
When receiving healthcare services, your practitioner may collect information necessary for assessment, treatment, clinical documentation and continuity of care.
Clinical records may include information such as your health history, symptoms, assessment findings, treatment information, consent and other information relevant to your care.
Individual regulated or professional practitioners may also have privacy, confidentiality, documentation and record-retention responsibilities arising from their professional or regulatory obligations.
5. Why We Collect Personal Information
Personal information may be collected and used to:
- schedule and manage appointments;
- provide healthcare or wellness services;
- communicate about appointments;
- respond to questions or requests;
- maintain appropriate clinical and administrative records;
- process payments;
- facilitate insurance or third-party billing where applicable;
- operate, secure and improve our clinic and website;
- send communications that you have requested or consented to receive;
- meet professional, regulatory, insurance, accounting or legal requirements; and
- protect patients, practitioners, staff and Therapy Now.
6. Consent
Where consent is required, Therapy Now seeks consent appropriate to the circumstances and sensitivity of the information involved.
There may also be circumstances where applicable law permits or requires personal information to be collected, used or disclosed without consent.
Where you provide your mobile phone number and opt in to receive SMS/text messages, your consent may be used to communicate with you by text for the purposes described in this Privacy Policy.
You may withdraw consent for SMS communications or marketing communications at any time, subject to any legal or operational requirements that may apply to information already collected or communications necessary for your care or requested services.
7. Appointment Booking
Therapy Now uses online practice-management and appointment-booking technology to help patients schedule and manage appointments.
When you use an external booking or practice-management service, information you provide may also be handled according to that provider's privacy and security practices.
Therapy Now currently uses Jane for practice-management and appointment-booking functions. Patients should review any privacy information presented by Jane when using its services.
8. Direct Billing and Insurance
If you request direct billing or another insurance-related service, certain information may need to be provided to an insurer, benefits administrator or other authorized third party to process or administer the claim.
Patients should understand that insurance coverage, reimbursement and privacy practices may also be governed by their insurer or benefits provider.
9. ICBC and Other Third-Party Payers
Where services involve ICBC or another authorized third-party payer, Therapy Now or the treating practitioner may collect, use or disclose information reasonably necessary to administer treatment, billing, reporting or other authorized aspects of the claim, subject to applicable consent and legal requirements.
10. Website Information
When you visit therapynow.ca, certain technical information may be collected automatically.
Depending on the technologies enabled on the website, this could include:
- IP address;
- browser and device information;
- pages visited;
- referring pages;
- approximate geographic information;
- date and time of visits; and
- interactions with the website.
This information may be used for website security, analytics, performance measurement and improvement.
11. Cookies and Analytics
Therapynow.ca may use cookies or similar technologies.
Cookies can help websites remember preferences, understand website traffic, measure performance and provide certain functionality.
Depending on the tools enabled on the site, Therapy Now may use third-party analytics, advertising, search-performance or social-media technologies. These providers may collect information according to their own privacy practices.
12. Communications, SMS and Mobile Opt-In
If you contact Therapy Now by telephone, text message, email, website form or another communication method, we may collect and retain information reasonably necessary to respond to and manage that communication.
Therapy Now may use telephone calls, email and SMS/text messaging to communicate with you about appointments, appointment reminders, requests you have made, clinic services and other communications for which you have provided appropriate consent.
Please avoid sending highly sensitive medical information through communication channels that are not intended for secure clinical communication or clinical documentation.
SMS and Mobile Opt-In Privacy
If you provide your mobile phone number and consent to receive text messages from Therapy Now, we may use your mobile information to communicate with you by SMS for purposes such as appointment reminders, appointment-related communications, responses to your requests, and other messages for which you have provided consent.
Your Mobile Opt-in data, including your mobile phone number and consent to receive text messages, will not be sold, shared or rented to third parties for their own marketing or promotional purposes.
Therapy Now may use trusted service providers that assist us with appointment scheduling, messaging, communications, practice management or other clinic operations. These providers may process information on our behalf as necessary to provide the requested service. However, your Mobile Opt-in data will not be sold or shared with third parties for their own marketing or promotional purposes.
Text Message Choices
You may choose to stop receiving SMS messages from Therapy Now at any time. Where supported, you may reply STOP to an SMS message to unsubscribe from text communications.
You may also contact Therapy Now directly if you wish to update your phone number, change your communication preferences, withdraw consent for SMS communications, or ask questions about how your mobile information is used.
Message and data rates may apply depending on your mobile service provider.
13. Marketing Communications
Where Therapy Now sends promotional email, SMS or other electronic marketing communications, applicable consent and unsubscribe requirements will be followed.
You may withdraw consent for marketing communications at any time. Email recipients can use the unsubscribe mechanism provided in applicable marketing communications. SMS recipients may reply STOP where supported or contact Therapy Now directly.
Mobile Opt-in data will not be sold, shared, or rented to third parties for their marketing or promotional purposes.
14. When Information May Be Shared
Therapy Now does not disclose personal information except where appropriate and permitted or required.
Depending on the circumstances, information may be disclosed to:
- the healthcare practitioner involved in your care;
- authorized clinic personnel;
- service providers supporting clinic operations;
- insurance companies or benefits administrators where authorized;
- ICBC or another third-party payer where applicable;
- professional, regulatory or legal authorities where required;
- another healthcare provider where appropriate and authorized; or
- another party where you have provided consent or where disclosure is otherwise permitted or required by law.
15. Service Providers
Therapy Now may use third-party providers to support functions such as appointment management, payment processing, website hosting, communications, SMS messaging, analytics, email marketing and other clinic operations.
These may include technology and service providers such as Jane, website hosting providers, payment processors, communication and messaging providers, and email-marketing platforms used by the clinic.
These service providers may process personal information on Therapy Now's behalf when necessary to provide the services they perform for our clinic.
Therapy Now does not sell personal information to these providers. In particular, Mobile Opt-in data will not be sold, shared, or rented to third parties for their own marketing or promotional purposes.
Where third parties handle personal information on Therapy Now's behalf, privacy and security considerations form part of how these services are selected and used.
16. Information Outside Canada
Some technology providers may store or process information outside British Columbia or Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
The location of data processing can vary according to the provider, service and technical infrastructure being used.
17. Protecting Personal Information
Therapy Now uses reasonable administrative, physical and technical safeguards appropriate to the nature of the information being protected.
Safeguards may include measures relating to:
- access controls;
- passwords and authentication;
- physical record security;
- electronic system security;
- staff procedures;
- confidentiality; and
- secure disposal or destruction of information when appropriate.
No method of electronic transmission or storage can be guaranteed to be completely secure.
18. Retention of Information
Personal information is retained for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, professional, regulatory, insurance and business requirements.
Clinical record-retention requirements may differ depending on the profession and circumstances.
19. Accessing or Correcting Your Information
Subject to applicable law and any permitted exceptions, individuals may request access to personal information held about them and may request correction of inaccurate information.
Requests can be directed to Therapy Now using the contact information below. Identity verification may be required before access is provided.
You may also contact Therapy Now if you wish to update your mobile phone number or communication preferences.
20. Privacy Questions or Concerns
Questions, access requests or concerns about Therapy Now's handling of personal information can be directed to:
Privacy Officer
Therapy Now Wellness Clinic
240–13711 72 Avenue
Surrey, BC V3W 2P2
Phone:
604-401-0459
Email:
info@therapynow.ca
21. Privacy Complaints
If a privacy concern cannot be resolved directly with Therapy Now, individuals may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia regarding matters within its jurisdiction.
Depending on the circumstances and applicable law, the federal Office of the Privacy Commissioner of Canada may also have jurisdiction.
Official privacy regulator websites can be found at:
- Office of the Information and Privacy Commissioner for British Columbia
- Office of the Privacy Commissioner of Canada
22. Changes to This Privacy Policy
Therapy Now may update this Privacy Policy from time to time to reflect changes to clinic practices, technology, services or applicable requirements.
The date shown at the top of this page indicates when the policy was most recently updated.
