Pacific Blue Cross
Submitted through Pacific Blue Cross PROVIDERnet when the service, practitioner, and member plan are eligible.
Direct Billing Available in Surrey
Use your benefits with less paperwork.
Therapy Now offers direct billing in Surrey for eligible Registered Massage Therapy, Acupuncture, Kinesiology, and Clinical Counselling claims through many major Canadian insurance companies and electronic claims networks.
Please note: Direct billing is a convenience, not a guarantee of coverage.
Approval depends on your insurer, employer plan, available benefits, practitioner type,
service, policy rules, and whether your plan permits assignment of benefits.
Insurance billing made easier
What does direct billing mean?
Direct billing means Therapy Now submits an eligible claim electronically to your insurance company after your appointment. When the claim is approved immediately, you normally pay only the amount not covered by your plan.
Some insurers pay the clinic, while others send reimbursement to the plan member. Some claims may be held for review or require you to submit the receipt yourself. Your insurer—not Therapy Now—makes the final coverage and payment decision.
Before your first visit
- ✓Confirm that your plan covers the practitioner and service you booked.
- ✓Ask whether a doctor's referral is required.
- ✓Check your annual maximum, visit maximum, deductible, and remaining balance.
- ✓Confirm whether your policy permits payment directly to the clinic.
- ✓Bring a payment method in case the claim cannot be processed or is only partly covered.
Eligible Therapy Now services
Direct billing for several healthcare services.
Electronic billing availability differs by insurer and practitioner profession. Student massage and non-registered bodywork are generally not eligible for extended-health reimbursement.
Registered Massage Therapy
Direct billing may be available when your plan covers treatment by a Registered Massage Therapist.
Acupuncture
Eligible acupuncture claims may be submitted electronically when supported by your plan and insurer.
Kinesiology
Coverage varies significantly. Confirm that your plan covers kinesiology before your appointment.
Clinical Counselling
Coverage depends on the counsellor's designation and the mental-health professions included in your plan.
TELUS Health eClaims
Participating insurance companies and benefit administrators.
Therapy Now may be able to submit eligible claims through TELUS Health eClaims to the organizations below. TELUS Health notes that insurer participation, supported professions, features, and provincial availability can differ. Your card may also display the name of an employer, union, administrator, or benefit plan rather than the insurer's main brand.
AGA Financial Group Inc.
Alberta Blue Cross
Beneva
BPA – Benefit Plan Administrators
Canada Life
Canada Life – Public Service Health Care Plan (PSHCP)
Canadian Construction Workers Union
Chambers of Commerce Group Insurance Plan
CINUP
ClaimSecure
Cowan Insurance Group
Desjardins Insurance
Equitable
First Canadian
GMS Carriers 49 and 50
GroupHEALTH
GroupSource
iA Financial Group
Johnson Inc.
Johnston Group
LiUNA Local 183
LiUNA Local 506
Manion
Manulife Financial
Maximum Benefit
MDM Insurance Services Inc.
People Corporation
Quikcard
RWAM Insurance Administrators
Simply Benefits
TELUS AdjudiCare
Union Benefits
UV Insurance
This list is intended as a helpful reference and can change as insurers join, leave,
rebrand, merge, or change profession eligibility. Please send Therapy Now a clear photo
of the front and back of your benefits card when you are unsure which billing network applies.
Other electronic claims networks
Pacific Blue Cross, Medavie, Sun Life, and providerConnect.
Not every insurer uses TELUS Health eClaims. Therapy Now also uses other insurer portals and provider networks when the patient's plan, practitioner, and service are eligible.
Medavie Blue Cross
Submitted through the Medavie Blue Cross ePay network when the practitioner and member plan are eligible.
Sun Life
Submitted through Sun Life's provider claims system when electronic claiming is available for the service and plan.
GreenShield
Extended-health claims may be submitted through providerConnect when the service and member plan are eligible.
Empire Life
Listed by providerConnect for eligible extended-health services.
Beneva / SSQ Insurance
Listed by providerConnect; availability depends on the member plan, service, and practitioner type.
providerConnect clarification: its current public provider-registration
page lists GreenShield Insurance, Empire Life for extended-health services, and SSQ Insurance.
Canada Life and RBC Insurance are shown there for dental benefits only, so they are not listed
here as providerConnect extended-health payors for Therapy Now services.
How it works
Four steps to direct billing.
1
Book your service
Choose the Therapy Now practitioner and appointment that matches your needs.
2
Provide your plan details
Bring your benefits card and identification, and complete any required authorization.
3
We submit the claim
After treatment, the clinic submits the eligible claim through the appropriate electronic portal.
4
Pay the remaining balance
You pay any deductible, co-insurance, uncovered amount, or balance not paid to the clinic.
Why might a direct-billing claim be declined?
- ✓Your coverage has reached its annual or per-visit maximum.
- ✓Your policy does not cover the booked profession or service.
- ✓A referral, prescription, or additional document is required.
- ✓The insurer requires the plan member to submit the claim personally.
- ✓The claim needs manual review or the electronic portal is temporarily unavailable.
- ✓The policy does not permit assignment of benefits to the clinic.
Coverage is personal
We cannot see every detail of your plan.
Two people with cards from the same insurer can have very different coverage because benefits are selected by the employer or plan sponsor. Therapy Now cannot guarantee eligibility, remaining balances, referral requirements, or reimbursement amounts.
For the most accurate information, contact the phone number on your benefits card or check your insurer's member portal before treatment.
Direct Billing FAQs
Does Therapy Now direct bill insurance companies?
Yes. Therapy Now submits eligible claims to many major Canadian insurers through TELUS Health eClaims and other insurer portals.
Does Therapy Now direct bill Pacific Blue Cross?
Yes, when the practitioner, service, member plan, and claim are eligible for electronic submission through Pacific Blue Cross PROVIDERnet.
Does Therapy Now direct bill Sun Life?
Therapy Now may submit eligible claims through Sun Life's provider claims system. Availability depends on the profession, member plan, and claim details.
Does Therapy Now direct bill Medavie Blue Cross?
Eligible claims may be submitted through the Medavie Blue Cross ePay network when the practitioner and member plan qualify.
Do you direct bill GreenShield?
Eligible extended-health claims may be submitted through GreenShield's providerConnect system.
Will I have to pay anything?
Possibly. You are responsible for deductibles, co-insurance, amounts above the plan maximum, excluded services, and any claim amount not paid directly to the clinic.
Can you check my exact insurance coverage before I book?
Electronic systems may return limited eligibility information, but only your insurer can confirm the full terms, remaining balances, and restrictions of your plan.
Do you direct bill for student massage?
No. Student massage and non-registered bodywork generally do not qualify for extended-health insurance reimbursement.
What happens if electronic direct billing is unavailable?
You will pay for the appointment and receive an official receipt that you can submit to your insurer, subject to the clinic's payment policies.
Can you coordinate benefits between two insurance plans?
Coordination of benefits may be possible, but procedures differ by insurer. In some cases, the secondary claim must be submitted by the patient after the primary insurer processes it.
Direct billing clinic in Newton, Surrey
Bring your benefits card to Therapy Now.
Therapy Now is located at 240–13711 72 Avenue in Newton, Surrey, across from the Newton Bus Loop. We serve patients from Newton, West Newton, Fleetwood, Guildford, Surrey Central, North Delta, and surrounding communities.
Therapy Now Clinic
240–13711 72 Avenue, Surrey, BC
Registered Massage Therapy, Acupuncture, Kinesiology, Clinical Counselling, and Student Massage & Bodywork.
Use your benefits with less hassle.
Book your Therapy Now appointment and bring your current insurance card. We will submit eligible claims electronically whenever your plan and insurer allow it.
