At Therapy Now Wellness Clinic in Surrey, BC, your privacy is one of our top priorities. We are committed to protecting your personal and health information and ensuring it is handled safely, securely, and with respect. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to safeguard your data when you visit our clinic or use our website.

We collect personal information such as your name, contact details, date of birth, and appointment history. For patients receiving treatments, we may also collect health information, including medical history, treatment notes, and practitioner observations. Information gathered through our website, including IP addresses, cookies, and analytics data, may also be collected to improve your online experience and provide better service.

Your information is used primarily to provide and manage the services you request, including registered massage therapy, student massage, acupuncture, and clinical counselling. We use your data to schedule and confirm appointments, send reminders, manage billing and insurance claims, and follow up on your care. With your consent, we may also use your information to send clinic updates, promotions, or wellness tips. All information is used strictly to enhance your experience and ensure your care is personalized and safe.

We take the protection of your personal and health information very seriously. Electronic records are stored in secure, encrypted databases, and access is restricted to authorized staff only.

We may share information with trusted third parties only as necessary to provide services, process payments, manage bookings, or comply with legal requirements. This includes booking software, payment processors such as Stripe, and website analytics providers. We do not sell or trade your personal information.

Our website may use cookies to improve functionality, enhance user experience, and provide analytics. Marketing cookies are used only with your consent, and you may choose to disable cookies through your browser settings if you prefer.

You have the right to access your personal and health information, request corrections or updates, and request deletion of your data where permitted by law. You can also withdraw consent for marketing communications at any time.

If you have any questions or concerns regarding your privacy, please contact us at info@therapynow.ca or call us at 604-401-0459. Our clinic is located at 240-13711 72 Avenue, Surrey, BC, Canada. We are committed to addressing your concerns promptly and ensuring that your personal and health information remains private and secure.

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. The most current version is always available on our website.