Cancellation & No-Show Policy
At Therapy Now, we value your time and ours. To ensure all patients receive timely care, please review our cancellation and no-show policy carefully.
Our Policy
- We require at least 24 hours’ notice for cancellations or appointment changes.
- No-shows will be charged 100% of the treatment fee.
- Cancellations made with less than 24 hours’ notice incur a cancellation fee as follows:
- 1st time: 50% of the treatment fee
- 2nd time and any subsequent times: 100% of the treatment fee
Why We Have This Policy
This policy helps us:
This policy helps us:
- Keep our schedule running smoothly
- Offer appointment times to other patients who need care
- Respect the time and expertise of our practitioners
How to Cancel or Reschedule
To avoid fees, please notify us at least 24 hours before your scheduled appointment by:
To avoid fees, please notify us at least 24 hours before your scheduled appointment by:
- Calling or texting us at 604-401-0459
- Logging on to your Janeapp (therapynow.janeapp), click on the drop down arrow next to your appointment and hit Cancel. *Note this is only available if you are cancelling before 24 hours of your appointment.
- Replying to your appointment reminder message or emailing us at info@therapynow.ca
If you have any questions or concerns about this policy, feel free to contact us
We’re here to help! Thank you for choosing Therapy Now. We appreciate your understanding and cooperation.
